Frequently Asked Questions
Everything you need to know about your GOTRAX experience.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most products. Items must be in their original packaging and in new, unused condition to qualify for a full refund.
Do GOTRAX products come with a warranty?
Yes, all of our primary products come with a limited warranty that covers manufacturing defects. The duration varies by product category, typically ranging from 90 days to one year.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and consumer financing options like Affirm or Klarna.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Are replacement parts available for purchase?
Yes, we carry a wide range of official replacement parts including batteries, tires, and chargers to ensure your product stays in peak condition.